Contact Us

One address for everything

Every message to Budgy App goes to support@budgyapp.com. It is the only address we publish and the only one we reply from. If you receive mail claiming to be from us at any other address, treat it as suspicious and forward it to us so we can look into it.

Because our readers live in every time zone, the inbox is not tied to any one country’s office hours. It is checked throughout the day and sorted by the editors who work on the site. Put the purpose of your message at the front of the subject line so it goes to the right person first: CORRECTION, TIP, COMPLAINT, ADVERTISING, PRIVACY, LEGAL or PERMISSIONS is enough.

Reporting an error

If we have published something factually wrong, write with CORRECTION in the subject line, paste the link to the story and quote the sentence or figure you dispute. Tell us what you believe is correct and, if you can, where we can confirm it. A link to the official record, the filing, the schedule or the specification shortens the process a great deal.

Scores, dates, currencies, ages, job titles, place names and the spelling of people’s names are the things we most often get wrong and most want to hear about. You do not have to be affected by a story to report an error in it. The corrections page explains what happens once your message arrives.

Complaints about coverage

A complaint about how a story was framed, a headline you think was unfair, an image you think should not have been used or a person you think was treated badly goes to the same address with COMPLAINT in the subject line. It is read by an editor who was not involved in the story wherever that is possible. You will get a written reply, and if we agree with you, you will see a change.

Tips

Tips are welcome on every desk. A document that contradicts an official account, a recall that has not been announced, a schedule change nobody has reported, a filing nobody has read past the first page, a result that does not match the record: send it and tell us how you came to see it. A copy of a document is worth more than a description of one.

We read every tip. We cannot follow up on all of them and we do not publish anything on the strength of a tip alone. What a tip does is tell us where to look, and that is often the most valuable thing a reader can give us.

Sending something confidential

If sending us something could put your job, your safety, your legal status or your family at risk, protect yourself first. Write from a personal account on a personal device, never from a work system or a network that someone you are worried about controls. Make CONFIDENTIAL the first word of the subject line and do not include the sensitive material in that first message. We will reply to agree a safer way to send it before you send anything that could identify you.

We do not identify sources to anyone, including advertisers, lawyers, officials and the organisations they work for. If we cannot protect you, we will say so before you send, not after.

Press releases and announcements

Press offices, clubs, studios, publishers, manufacturers, laboratories and agencies are welcome to send releases to the same address. Paste the text into the body of the message rather than attaching it; we do not open unsolicited attachments from addresses we do not recognise. A release is treated as one source among several and never as a finished story.

Offers of review units, press trips, screenings, embargoed material and briefings are handled under the rules on our editorial standards page. In short, a loan does not buy a verdict and an embargo buys timing and nothing else.

Submitted, sponsored and paid content

Budgy App does not accept submitted articles, guest posts, sponsored content or paid links, and we do not sell edits to existing stories. Every offer of this kind gets the same reply, which is no. Please do not send drafts for publication; they will not be used.

Advertising inquiries about the banner placements we do run should carry ADVERTISING in the subject line. The advertise page describes what we run, what we refuse and how bookings work. Sales mail is handled separately from editorial mail, and nothing said in a sales conversation reaches the people who write and edit stories.

Privacy, legal and copyright requests

Requests to access, correct or delete personal data, questions about cookies and requests under any privacy law should carry PRIVACY in the subject line. Copyright notices should follow the format on our DMCA page and carry LEGAL in the subject line. Formal legal correspondence should also come to this address; we will confirm receipt and, where the law requires a physical service address or registered details, provide them in writing in reply.

What this inbox is not

We are a newsroom, not a help desk for the organisations we write about. We cannot refund your ticket, recover your account, trace your parcel, change your booking or reach a company’s customer service on your behalf. Their own published channels will get you there faster than we can.

What we can do is find out why something is going wrong for many people at once. If your problem is one that others are also having, tell us that, and tell us how you know.

Response times

Corrections are acknowledged the same day and usually resolved within hours. Complaints receive a written reply within a week. Tips get a reply when we have a question or when a story results. Privacy and legal requests are acknowledged within two business days. If you have waited longer than that, write again with the original subject line; a sorting failure is far more likely than a decision to ignore you.

Last updated: September 2026