Mesa County officials are moving forward with long-overdue technology upgrades. The Board of Commissioners has approved a $643,750 agreement with Tyler Technologies, Inc., plus an annual $180,000 fee, to replace aging software in the Assessor’s and Treasurer’s Offices. The new system aims to improve efficiency, accuracy, and accessibility for residents.

Outdated System Finally Gets an Overhaul

The software currently in place has been running since 2007. What was once considered advanced technology is now causing more problems than solutions.

“We’ve had the same software since 2007… Back when we installed it 20 years ago, it was state-of-the-art. Now you fast forward… It started having some major hiccups,” said Brent Goff, Mesa County Assessor.

County officials say the outdated system has led to frequent errors and inefficiencies, particularly for residents trying to access tax-related information.

What the Upgrade Means for Residents

The new software is designed to simplify common processes, making it easier for people to access tax documents and other critical records without hassle.

Mesa County Treasurer Sheila Reiner highlighted one of the biggest frustrations: “People are constantly calling or coming by our office to get a copy of what they paid in their taxes last year. That’s a simple thing that they need to do. Tax preparation on those should be easily available and online.”

With the upgrade, residents will have better online access to essential tax data, reducing the need for phone calls and office visits.

Fewer Errors, More Efficiency

Beyond convenience, the improvements are expected to cut down on errors. Officials say tax roll accuracy and reliable data access are critical for both departments.

“Having accurate tax rolls and being ever able to provide good data to the public upon demand is paramount to the existence of the two divisions and our offices,” Reiner said.

Mistakes in tax records can lead to unnecessary stress for residents, something county officials are eager to minimize.

Aiming for a Stress-Free Experience

Paying taxes is stressful enough. Officials hope these upgrades will eliminate additional headaches by making the process smoother for everyone.

“I think that it’s important that we reduce stress on people, and one of the things that could be pretty stressful for people is paying taxes. The easier we can make it, the better,” Reiner added.

As Mesa County transitions to the new system, residents can expect fewer technical issues, improved access to tax information, and a more efficient experience overall.