How to Avoid Holiday Shipping and Returns Scams

As the holiday season winds down, many people are still awaiting gifts or preparing to make returns. Unfortunately, this busy time also attracts scammers looking to take advantage of unsuspecting shoppers. The Better Business Bureau (BBB) of Northeast Indiana is offering guidance on how to protect yourself from shipping and return scams.

Common Holiday Scams to Watch Out For

Scammers are more active during the holiday season, preying on the influx of online orders and returns. According to Jan Diaz, Vice President of the Northeast Indiana BBB, fraudsters often target consumers through text messages, emails, or even phone calls.

Shipping Scams

If you’re tracking late deliveries, be cautious of suspicious messages. Scammers often send phishing texts or emails with fake delivery issues. The messages might claim, “We couldn’t deliver your package,” or “We need to update your delivery preferences.” These emails often contain links that, if clicked, could steal your personal information or install malware on your phone or computer.

What to Do:

• Always verify shipping updates through trusted sources, such as the official website of the delivery company. Avoid clicking on links in unsolicited messages.
• Use a trusted search engine to look up the delivery company’s contact information and track your package directly.

Return Scams

If you plan to return or exchange any holiday gifts, be aware of store policies. Some scammers may try to exploit confusion about return procedures.

What to Do:

• Before heading out to return an item, review the store’s return and exchange policy. Policies can vary widely between retailers, so it’s important to know the rules before you go.
• Keep receipts or digital proof of purchase, as many stores require these for returns.

Tips for Staying Safe

• Be cautious of unsolicited communication, especially around package tracking or returns.
• Use official websites and verified phone numbers for any concerns related to shipping or returns.
• Monitor your financial accounts for unauthorized charges after online shopping.

By staying vigilant and following these tips, you can protect yourself from scams and enjoy the rest of the holiday season without any unwanted surprises.