A growing number of families in Fort Wayne, Indiana, are raising concerns about what they describe as excessive trash collection bills from Republic Services. Some say their elderly relatives, including deceased parents, have been charged far beyond the average rates for basic waste management.

Recurring Complaints About Overcharges

This issue first came to light when 21Investigates covered a man’s claims that his late father was being charged over $600 for three months of single-can trash collection. Since that story aired, more residents have come forward with similar accounts.

One such case involves William Harmsen, whose late mother’s trash bills caught his attention earlier this year. After her passing, Harmsen reviewed her account and was stunned by what he found.

“The last one (bill) was for seven hundred and some dollars for three months, which seems outrageous,” Harmsen said. “To me, they are just taking advantage of the elderly, but I don’t know if they are doing something illegal.”

A Closer Look at the Numbers

Harmsen’s review of his mother’s billing history revealed an alarming trend:

• Steady Increases: Since 2016, her trash collection bill rose by approximately $100 every year.
• Final Charge: By February 2024, her quarterly bill reached over $700 for the same service that neighbors reportedly paid about $100 for.

“You do the math,” Harmsen said. “It’s just crazy.”

Harmsen contacted Republic Services, which offered to reduce the bill. However, he opted to cancel the service altogether after noticing stark price differences compared to what others in the area were paying.

Legal Actions in Other States

A brief search into Republic Services revealed several class action lawsuits in three states, alleging unjustified price hikes. However, none of these cases have been filed in Indiana.

According to Harmsen, his mother likely did not question the rising charges. Like many elderly individuals, she simply paid her bills, unaware of potential discrepancies.

State Authorities Encourage Reporting

Indiana’s Attorney General’s office has stated that residents can file complaints if they believe they have been overcharged. These complaints may prompt investigations into unfair practices.

• How to File a Complaint: Indiana residents can reach out to the Attorney General’s office online to submit their concerns.

Republic Services Responds

When asked for comment, Republic Services provided a statement indicating that they are aware of the complaints and are working to address the issue. However, specific details about ongoing solutions or explanations for the pricing disparities were not disclosed.

Community Members Seek Transparency

As families like Harmsen’s grapple with these charges, they are left with questions about how such pricing inconsistencies occur. The broader issue highlights a growing need for transparency and fairness in billing practices, especially for vulnerable populations like the elderly.